Our Services Include:
- Intake & Call Management
- Centralized routing of all treatment-related calls.
- Clear guidance on services, costs, insurance, and the intake process.
- Follow-up with pending leads to support admissions.
- Coordination with Ownership, Business Development, and Marketing for efficient referral management.
- Insurance & Financial Support
- Collection and verification of insurance benefits (VOBs).
- Confirmation of coverage through billing and insurance portals.
- Transparent discussions about deductibles, coinsurance, and payment options.
- Collaboration with financial leadership for special arrangements.
- Preadmission Assessments
- Completion of assessments within our EMR system.
- Determination of medical necessity using ASAM criteria or insurance guidelines.
- Communication of clinical or medical red flags to appropriate teams.
- Email notifications to internal staff to ensure a smooth admission process.
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